The DDDI system utilizes customized web forms for sample submission, enabling users to submit agricultural problems for diagnosis from virtually any place where an internet connection is available, from the commercial field to the home garden. A user simply logs into the password protected system, completes the appropriate form and attaches appropriate digital images as necessary. Upon submission, the system automatically sends an email notification to the proper diagnostic expert who then reviews sample information, associated images, and tenders a diagnosis and recommendation. DDDI automatically sends an email back to the submitter with the diagnosis and recommended treatment. The system also generates printable forms for the professional presentation of sample diagnosis and information to clients.

DDDI is completely scalable and can be customized to meet virtually any diagnostic need including local, regional and national communication. The system can be set to pre-populate or auto-fill sections of the forms while still allowing for editing when needed. By utilizing a DDDI system, time savings can be significant. The entire process, from taking the image with a digital camera to submitter notification of the diagnosis and recommendation, can take place in less than 5 minutes.

DDDI bridges the gap between people with an agricultural problem and experts with solutions. DDDI not only ensures timely, seamless communication between the two, it maintains an archive of all communication used in the system for documentation purposes. All sample submission information, along with digital images, client contact information, date of diagnosis, etc. is captured and maintained inside the DDDI system for as long as the system exists. Some DDDI users utilize this archive as an educational tool, searching for and reviewing previous sample submissions that may be relevant to their current situation. This community of knowledge can be extended to all authorized users of the DDDI system or can be strictly regulated so that only the sample submitter and diagnostician may review sample information.